Terms of Service

Agreement and business use

These proposed terms cover access to the Vemio business platform and website. “You” means the subscribing business and the person authorized to act for it. The contracting operator’s legal identity remains to be confirmed before live acceptance; this preview is for review. Contact info@vemio.org.

You must be at least 18, have authority to act for the business, provide accurate account information and keep sign-in credentials secure. You are responsible for authorized users and for removing access when it is no longer needed.

Service scope and setup

Vemio provides the features included in the selected plan and configured for the workspace. Phone routing, number purchase or porting, approved business information, staff availability and messaging senders require setup. Creating an account or paying does not mean that every integration is provisioned. Any separate setup, number or usage charge must be disclosed and agreed before it is incurred.

Subscriptions, trials and renewal

The order and checkout must show the selected price, currency, billing period, included allowances, applicable taxes and any trial before you authorize payment. Monthly, three-month, six-month and yearly subscriptions charge for the full selected term. A monthly equivalent is a comparison, not a monthly installment promise.

An eligible trial lasts the number of days shown at checkout. An offer described as a 15-day trial must show its exact end date and subsequent charge. Unless canceled before that date, the subscription converts to the selected paid term and renews until canceled. If a trial ends before setup is ready, contact support before the conversion date; an extension is not automatic.

Cancellation, refunds, failed payments and plan changes are explained in the Billing & Cancellation Policy, which forms part of the proposed subscription terms. Trial or subscription acceptance does not authorize marketing calls or messages.

Customer content and privacy

You retain your rights in the content you provide and authorize processing necessary to deliver and support the service. You must have permission to provide customer and employee information and give required notices. See the Privacy Policy. Access to another company’s workspace is prohibited unless separately authorized through a supported access process.

AI output and booking commitments

AI output can be inaccurate. Maintain approved business information and review important answers and decisions. An assistant must confirm an appointment only after the booking operation saves successfully. A booking does not by itself prove that a job was created, a message was delivered or a person accepted the work. A callback request is distinct from a completed live transfer.

Vemio does not guarantee revenue, conversion rates, uninterrupted availability, error-free answers or a particular response time. Do not use it as an emergency-dispatch service, medical-advice service or substitute for professional judgment.

Calling, recording and messaging

You must use lawful contact lists, the required permissions, appropriate AI and recording disclosures, approved sender identities and valid channel registrations/templates. Honor opt-outs and do not initiate prohibited outreach. Follow the AI Calling & Messaging Policy. Posting a phone number publicly is not permission for every type of automated contact.

Acceptable use

Do not use the service for spam, deception, harassment, unlawful discrimination, impersonation, malware, illegal content, unauthorized surveillance or attempts to bypass security, billing limits or access controls. Do not put regulated sensitive records into an unapproved workflow. You may not resell access or represent Vemio as certified for a use that has not been agreed in writing.

Service changes, suspension and termination

Features can change as the product develops. Material changes to paid features or prices should be communicated before they apply to a new term. We may restrict an affected feature or suspend access where reasonably needed to address misuse, security risk, nonpayment or provider restrictions, with notice when practicable.

You can stop future renewals under the cancellation policy. Contact info@vemio.org for account closure or an export request. Request an export before access ends where possible; export scope, identity verification and any retained records will be explained. Cancellation is not a promise of immediate deletion or continuing access after the paid period.

If Vemio permanently discontinues a prepaid service without your breach and cannot provide an agreed replacement, the proposed remedy is a refund of the unused prepaid subscription portion for that discontinued service.

Intellectual property and feedback

Vemio and its licensors retain rights in the platform, brand and software. Your subscription permits business use during the authorized term; it does not transfer ownership of the platform. Feedback may be used to improve the product without transferring ownership of your customer records.

Warranties, liability and disputes

To the extent permitted by applicable law, the service is provided “as is” and “as available,” without implied warranties. Neither party excludes liability or rights that cannot lawfully be excluded.

For claims arising from use of the service, the proposed aggregate liability cap is the subscription fees paid or payable for the affected service in the 12 months before the event giving rise to the claim. The proposed exclusion of indirect, consequential or lost-profit damages and the cap do not apply where prohibited by law, including liability for fraud or willful misconduct. These provisions require review before adoption.

Contact info@vemio.org first so we can try to resolve a dispute. No compulsory arbitration, class-action waiver or specific governing jurisdiction is selected in this preview. Mandatory applicable law remains in effect.

Changes and contact

Material revisions should be notified before taking effect, with any required renewed acceptance. A separate signed agreement may specify different terms for that customer. Questions about this draft can be sent to info@vemio.org.