Vemio
Frequently asked questions
What to expect from Vemio setup, calls, scheduling and subscriptions.
Does Vemio replace my entire team?
No. It supports inquiry capture and follow-up workflows. People remain responsible for service delivery, exceptions and important commitments.
Can I keep my business number?
An eligible number can be ported to Telnyx, or the current carrier may support forwarding to a dedicated number. Portability and timing require a check. Do not cancel existing service before a port completes.
Can the assistant book during a call?
An enabled inbound booking workflow can check company and staff availability and save a confirmed appointment. It must not promise a booking when a tool fails. Outbound follow-up has a different configuration.
How do I control available slots?
Owners or authorized administrators configure company and active staff schedules in the business timezone. Staff assignments must be linked correctly to employee accounts.
Does the AI make outbound calls automatically?
The current outbound screen starts calls after an employee selects a customer and script. Creating a follow-up reminder does not by itself schedule a call. Required contact permissions must be recorded.
Does Vemio answer every business question?
No. Configure approved company information. The assistant should acknowledge missing information and offer human follow-up.
What happens after a trial?
If eligible, the offered trial converts to the selected paid subscription unless canceled before the trial ends. Confirm the exact price, period and trial end at checkout.
Can I cancel online?
The owner can use Settings → Billing to open the configured Stripe customer portal. Cancel before renewal to avoid the next term’s charge. Refund terms are separate.
Are quarterly and yearly prices paid monthly?
No. The full selected period is charged at once. Any monthly equivalent is for comparison. Usage allowances reset each UTC calendar month.
Are WhatsApp and email ready immediately?
They require sender and provider configuration and valid recipient details. WhatsApp templates and conversation-window rules apply. A voice call does not automatically enable a free-form WhatsApp reply.
Can an employee see every company’s information?
That is not the intended access model. Client membership, roles and assigned work should limit access. Cross-company and direct database access tests are required before onboarding live data.
Do you guarantee more jobs or revenue?
No. A pilot should agree on a measurable workflow goal, such as accurate inquiry capture or completed follow-up actions.