Billing & Cancellation

Full-term prices

Published plans are available on the pricing page. Monthly, three-month, six-month and yearly subscriptions are billed for the full selected period in advance. Any displayed monthly equivalent is informational. Confirm the complete price, taxes and billing period at checkout.

Separately agreed setup, phone-number or usage charges must be disclosed before authorization. This policy does not introduce automatic overage charges.

15-day trial offers

Where the selected plan offers an eligible 15-day trial, the exact start, end and first paid charge are shown in checkout and the billing record. Trial eligibility depends on subscription history. A payment method may be required. Unless canceled before the trial ends, the selected full-term subscription charge begins at the end of the trial.

Phone and messaging setup may take additional time. If setup is not ready, email info@vemio.org before the trial ends to discuss an extension or cancel. An extension must be confirmed; it is not automatic. Reminders and receipts depend on the configured billing-provider settings and must be tested.

Renewal and cancellation

Subscriptions renew for the same billing period unless canceled before renewal. The company owner can open Settings → Billing → Manage payment, invoices & cancellation to use the configured Stripe portal. The intended configuration stops future renewal and preserves access through the already paid period. During a trial, cancel before its end to avoid the first subscription charge. Review the exact effective date and resulting status in the portal.

If you cannot access the portal, email info@vemio.org with the subject “Cancellation request,” company name and billing email. Do not send card numbers or passwords. We verify account authority and process the request. Keep your request and confirmation; if a timely cancellation request is not applied and a renewal charge is taken, contact us to correct it.

Deleting a user, disconnecting a phone number or stopping use does not itself cancel a subscription.

Refunds

The proposed standard policy is that paid subscription terms are nonrefundable and unused time or allowances do not receive a prorated refund when you cancel. This applies to monthly and prepaid three-month, six-month and yearly terms. Canceling stops the next renewal; it does not normally undo a charge for the current term.

Exceptions include duplicate or incorrect charges, a charge after a timely cancellation that was not processed, the permanent-discontinuation situation described in the Terms, any written offer that expressly provides a refund, and rights required by applicable law. Email info@vemio.org promptly with the invoice identifier and explanation. Approved refunds return through the original payment method; bank processing times vary. This policy does not remove statutory rights.

Usage and plan changes

Included usage resets each UTC calendar month, independently of the payment period, and does not multiply for a longer prepaid term. Unused allowance does not roll over unless the plan explicitly says otherwise. Enforced limits can block an operation when its allowance is exhausted.

Contact support for a plan change. Do not assume immediate upgrades, prorated credits, refunds or retroactive changes. Any price difference and effective date must be confirmed before applying the change. Existing subscriptions are not silently changed when a new plan version is published.

Payments, taxes and failed charges

Stripe handles checkout, payment methods and billing records. Applicable taxes appear in the order or checkout where configured; no universal tax rate is promised. Keep billing details current. A failed payment may cause provider retries and a past-due state; access can be restricted according to the actual subscription state. Do not rely on retries as a grace-period guarantee.

Account closure and help

Cancellation and data deletion are separate requests. Arrange any needed export before access ends and use the Privacy Policy for deletion requests. For invoices, cancellation or billing disputes, contact info@vemio.org. No particular support-response deadline is promised in this draft.