Vemio
How Vemio works
A practical path from the first inquiry to the person who owns the next action.
1. Configure the business
Create an account and company, select a plan, and complete business information, branding, phone routing and approved assistant answers. Phone-service provisioning is a separate step.
2. Set availability and team access
Invite employees, configure role permissions and set company and active staff schedules in the company timezone. Staff records must be linked to employee accounts for assigned work to reach them.
3. Capture the request
A configured voice assistant or website widget collects supported customer and service details. The company reviews the resulting lead, customer or call records.
4. Confirm the next step
For an enabled inbound booking flow, the assistant checks returned slots and confirms only after the booking tool saves successfully. If it fails, the team follows up. Outbound follow-up does not automatically inherit inbound booking tools.
5. Track work and communications
Review appointments and service jobs, assign the responsible person, and create follow-up reminders. Email and WhatsApp confirmations require provider setup and valid recipient details. A saved reminder does not itself schedule an AI call.